Frequently asked questions
Can cookies pass on my personal information to others?
Do cookies compromise my security when I’m logged on to Internet Banking?
The cookies I use are completely safe. In fact, many of them are used purely to provide important security features such as protecting your data.
What are cookies?
Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognize a user’s device.
More information about cookies can be found on allaboutcookies.org.
How cookies make our website safer and easier to use
Cookies can also allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.
Finally, i use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how I can improve things for you.
When I include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. I recommend you read their policies as I am not responsible or liable for their privacy practices.
How I work with trusted third parties
Third parties are trusted suppliers to me. They include partners who provide important functionality to our website, such as our live chat service, and partners who help us improve our website, such as Google Analytics and Adobe, who provide statistics about which pages are visited most frequently.
The only time cookies would enable us to share personal information such as your name, address, telephone or email is when you have given us express consent to pass it on to a trusted third party.
We may show advertisements for 3rd party companies. Some of these will be general campaign-related adverts but others will be tailored to your likely interests based upon previous web browsing activity – these can be easily identified as they feature a small blue AdChoices icon in the corner of the advert. If you want to opt-out of receiving targeted adverts from me, too bad.
How I improve my email
I use email analytics and reporting tools to see how many of our emails are opened and which links receive the most clicks. Knowing which articles and topics our customers like and which they don’t like helps us improve our content and make our emails more relevant.
I maintain strict security standards and procedures to prevent unauthorized access to information about you. I will never contact you by email or otherwise to ask you to validate personal information such as your user ID, password, or account numbers.
If you wish to unsubscribe from marketing emails, please click on the link located in the footer of any marketing email you’ve received from me.